Frequently Asked Questions
Everything you need to know about our premium fashion collections.
What is the standard shipping timeframe for orders?
We offer standard shipping within 3-5 business days. International shipping may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
You can return or exchange any unworn, unwashed items with original tags attached within 30 days of purchase. Please use our online portal to initiate a return label.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring a similar garment you own to compare fit before purchasing.
Are your materials sustainably sourced?
Iconic Puzzles is committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
How should I care for my Iconic Puzzles garments?
To maintain the longevity of your pieces, we recommend washing in cold water on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner seam label of every item.